Development and Evaluation of a Workload Allocation and Monitoring took for the Greater Glasgow National Health Service Board

Kuhlemann, A. (2006). Development and Evaluation of a Workload Allocation and Monitoring took for the Greater Glasgow National Health Service Board (BSc (Hons) Computing Dissertation). Edinburgh Napier University (Kerridge, J.).


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Abstract

This thesis is about the development and evaluation of a pilot workload allocation and monitoring tool for the Department of Dietetics and Nutrition of the Greater Glasgow National Health Service Board. The Workload Allocation Model (WAM) was developed with open source software in a web environment to enable access to the WAM from each participating hospital in a cost-efficient way.

The WAM considers the individual needs of the patients using a specially developed patient care matrix. The patients are categorised in the first consultation by dieticians in one of nine different categories with varying risks and needs. According to the category a dietician can see different numbers of patients in a session. These numbers can vary between hospitals and specialities depending on the main focus and workload generated.

Hence a patient matrix exists for each hospital - speciality combination. A speciality might be provided in more than one hospital.

The WAM distinguishes between three different roles of dieticians working with special functionalities according to their role. These roles are manager, team leader and dieticians. The information gathering was realised through meetings and discussions throughout the development to integrate the user’s opinion at a very early stage. The meeting results were used for further development and finally to realise a prototype.

This prototype was implemented at the Department of Dietetics and Nutrition at the Greater Glasgow National Health Service Board and some dieticians tested and evaluated the system. These results of the prototype evaluation should be used for the further development of a WAM which not only covers the requirements of the Allied Health Professionals Dieticians but also the requirements of other AHPs, for example Orthoptics, Physiotherapists.
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