social computing ()


Risk and opportunity in collaborative work
This pilot study set out to establish the main risks and opportunities of the adoption of social computing tools within organizations for collaborative work purposes as perceived by information and knowledge management professionals.
E-petitioner for the Scottish Parliament
The ITC has been working with the Scottish Parliament since 1999, researching the design and management of an electronic petitioning system for the Public Petitions Committee of the Parliament. We have had a formal contract with The Scottish Parliament from November 2002 to 2005 to provide a hosted...
e-Community Councils
In February 2004 the ITC received funding from the Scottish Executive to investigate how technology could be developed to help regenerate democracy at the local community level. Community councils are at the heart of local government in Scotland.
Under the ODPM National Local eDemocracy Project (, the ITC is working with the Royal Borough of Kingston upon Thames and Bristol City Council to investigate how local authorities can support active participation through e-petitioning.
EDEN: Electronic Democracy European Network
The ITC's role is to identify what officials and the public require and to evaluate the likely impact of the EDEN software toolkit. This toolkit is a set of web-based applications that use Natural Language Processing (NLP) technology.
Added Value Access to New Technologies and services on the Internet (IST-2000-28585). AVANTI aims to use digital avatars in public service provision, with the objective of increasing the acceptability of technology for the use of citizens.
Information sharing, exchange, reward and social capital
This work tests the applicability of the analytical concepts and assumptions of social exchange theory to information markets, and the potential for this to generate further theory related to information and knowledge sharing. It builds on previous work which proposed that social exchange theory...
ITC are working with the Petitions Committee of the German Bundestag to research and report on e-engagement using the e-Petitioner tool in order to support their Public Petitions agenda. We have taken our existing e-Petitioner System, and redesigned it in collaboration with their Online Services...
How can Local Authorities be sure that eDemocracy works? How can they be sure that they are using the right e-enabled tool for the job and that the use of these tools will result in effective input to the democratic process? And what about citizens?
The ITC is creating on-line materials and carrying out social research for the Ur'say channel. This includes developing new action-research models for on-line facilitation and moderation of on-line discussion fora and exploring the development of democratic participation and consultation models...
The main objective of the project is to help public authority employees to design, deliver and maintain electronic services. They will do this through use of the SmartGov software platform that is being developed in the project.


Hazel Hall
Director of CSI
+44 131 455 2760
Colin F Smith
Senior Lecturer
+44 131 455 2774
Louise Rasmussen
Research Student
+44 131 455


Cox, A., Francke, H., Haider, J., Hall, H., Huvila, I. (2012, October). Transformation or continuity? The impact of social media on information: implications for theory and practice. Paper presented at ASIS&T 2012 Annual Meeting, Baltimore.

Kimpeler, S., Lindner, R., Taylor-Smith, E., Pruulmann-Vengerfeldt, P. (2012, July 2012). Supporting young people's political participation through distributed discussion - lessons obtained from an EU pilot. Paper presented at IPSA World Congress, Madrid, Spain.

Taylor-Smith, E., Kimpeler, S., Pruulmann-Vengerfeldt, P. (2012). Distributed discussion: an integrated eParticipation model for engaging young people in technology policy. In: Charalabidis, Y., Koussouris, S. (Eds.) Empowering Open and Collaborative Governance, , () ( ed.). (pp. 181-198). Berlin Heidelberg: . .

Hall, H. (2011). More than mere information assets: the reach of social media in information services delivery. University of Edinburgh Business School.

Hall, H. (2010, March 16). 10 Twitter tips in 10 minutes. Paper presented at Tweeting while we work: SLA Europe event, London, UK.

Hall, H., Widen-Wulff, G., Peterson, L. (2010). Not what you know, nor who you know, but who you know already: examining online information sharing behaviours through the lens of social exchange theory. Libri, 60, (2), 117-128.

Loudon, L., Hall, H. (2010). From triviality to business tool: the case of Twitter in library and information services delivery. Business Information Review, 27, (4), 236-241.

Hall, H. (2009, May). Opportunity and risks offered by social computing tools as perceived by information and knowledge managers. Paper presented at SLA Eastern Canada Members' Day, McGill University, Montreal, Canada.

Hall, H., Widen-Wulff, G., Peterson, L., Davison, B. (2009, June). Shared relationships, spaces and online information behaviours: a social exchange and capital perspective. Paper presented at Information: Interactions and Impact (i3), Aberdeen.

Hall, H. (2009, November). Shared relationships, spaces and online information behaviours: a social exchange and social capital perspective. Paper presented at ASIST 2009: Thriving on diversity - information opportunities in a pluralistic world, Vancouver, BC, Canada.

Hall, H. (2009, June). When social means business: the potential of social computing tools to support collaborative work as part of the organisational information infrastructure. Paper presented at Innovation in e-information, Manchester, UK..

Rutter, M. (2009). Messenger in The Barn: networking in a learning environment. ALT-J, 17, (1), 33.

Hall, H. (2008, April). Blogging, reflective learning and peer support. Paper presented at eLearning@Edinburgh: improving feedback via technology, National E-Science Centre, University of Edinburgh.

Hall, H. (2008, September). Culture as culprit: using actor-network theory to unpick power issues of knowledge exchange in corporate environments. Paper presented at Developing and sustaining a knowledge sharing culture, University of Warwick Business School.

Hall, H. (2008). Realising the potential of technology tools: expecting the unexpected. In: Turner, C. (Ed.) Proceedings of Online Information 2008, , () ( ed.). (pp. 23-25). London: . Imark.

Hall, H., Widen-Wulff, G. (2008). Social exchange, social capital and information sharing in online environments: lessons from three case studies. Studia Humaniora Ouluensia, 8, (), 73-86.

Shoniwa, P., Hall, H. (2008). Library 2.0 and UK academic libraries: drivers and impacts. New Review of Information Networking, 14, (2), 69-79.

Benyon, D., Baillie, L. (2007). Place and Technology in the Home. Computer Supported Cooperative Work, 16, (5), .

Hall, H., Goody, M. (2007). KM culture and compromise - interventions to promote knowledge sharing supported by technology in corporate environments. Journal of Information Science, 33, (2), 181-188.

Hall, H. (2007, November). Motivating learner engagement in online environments: the relevance of social exchange theory. Paper presented at JISC CETIS Conference 2007, Birmingham, UK.

Hall, H., Davison, B. (2007). Social software as support in hybrid learning environments: the value of the blog as a tool for reflective learning and peer support. Library and Information Science Research, 29, (2), 163-187.

Davenport, E., Turner, P., Van de Walle, G. (2006, ). Inclusion Or Alienation? Computer Literacy In A Group Of Older People. Paper presented at IFIP 8.2 Working Conference on Social Exclusion--Societal and Organisational Implications for Information Systems, Limerick.

Rutter, M. (2006). Tutorial chat: a case study of synchronous communication in a learning environment. ALT-J, 14, (2), 169.

Turner, P., Van de Walle, G. (2006). Familiarity as a Basis of Universal Design. Journal of Gerontechnology, 5, (3), 150-159.

Davenport, E., Turner, P., Van de Walle, G. (2004). Talking about computers among a group of older people. In: (Ed.) Proceedings Second International Conference on New Directions in the Humanities, , () ( ed.). (pp. ). : . .

Whyte, A. (2003, September 2003). Conversations with Non-Human Actors in E-Democracy. Paper presented at ECSCW e-Democracy Workshop, Helsinki, Finland.