knowledge management ()

Areas of Expertise

The institute's expertise in software engineering encompasses the entire development lifecycle, and we focus on developing the approaches and tools to improve the engineering process of both emerging and widely used software systems.


digiCC workshops
A programme of four workshops on making the most of the internet for Community Councillors, funded by the Scottish Government. This follows on from the successful workshop we held in January The primary purpose of this programme is to extend networking, problem elucidation and solving opportunities...
TrueBuild Usable Building Regulations
The TrueBuild app is a resource delivered by Smart ‘Phone (either IOS or Android) to help builders access and interpret Building Regulations quickly and easily whilst on site.
VDS information architecture analysis and feasibility study
VDS holds data of varying quality on volunteering opportunities, volunteer involving organisations, research, services and learning using a variety of different systems. The aim of this project is to help develop an integrated, future-proof solution.
Risk and opportunity in collaborative work
This pilot study set out to establish the main risks and opportunities of the adoption of social computing tools within organizations for collaborative work purposes as perceived by information and knowledge management professionals.
The main objective of the project is to help public authority employees to design, deliver and maintain electronic services. They will do this through use of the SmartGov software platform that is being developed in the project.
Information and Communication Technologies have the capacity to transcend organisational boundaries and allow work to be done in new ways on a distributed basis (both co-localisation and de-localisation). The aim of VOTER is to investigate new technologies for distributed working, particularly...
Plansafe Inspection System
This is a follow-on innovation voucher project to further develop a software system which will fully document Statutory Examinations of lifting, pressure and LEV equipment. The solution will involve a bespoke, mobile software application to support inspectors in the field, and a web interface to...
Mapping the workforce: library, archives, records, information, and knowledge management professions in the UK
This project was commissioned in 2014 by the Chartered Institute of Library and Information Professionals (CILIP) and the Archives and Records Association (ARA). The findings are being used by the client organisations (1) to better understand and monitor trends related to the workforce in the UK...
Hyperlocal engagement
This was a seed research project funded by the CCN+ that investigated digital engagement by three neighbouring Scottish Community Councils (CCs) in a distinct area of a Scottish city. Previous surveys in 2012 and 2014 had shown that CCs generally do not use the internet well to engage with their...
Research in Librarianship - Impact Evaluation Study (RiLIES1)
The aim of RiLIES1 was to explore the impact of funded research projects on actual library practice, including the extent to which research output influences services delivery. (A follow-on project - RiLIES2 - used the findings from RiLIES1 to build resources...
The knowledge trap: an intranet implementation in a corporate environment
To investigate the role of the intranet in knowledge sharing through primary research on a single, maturing intranet in a large, distributed organisation.
Added Value Access to New Technologies and services on the Internet (IST-2000-28585). AVANTI aims to use digital avatars in public service provision, with the objective of increasing the acceptability of technology for the use of citizens.


Jan M. Auernhammer
Visiting Scholar, Center for Design Research, Stanford University
+44 131 455
Peter Cruickshank
+44 131 455 2309
Louise Rasmussen
Research Student
+44 131 455
Tessa Berg
+44 131 455
Hazel Hall
Director of CSI
+44 131 455 2760


Buunk, I., Hall, H., Smith, C. (2017). Tacit knowledge sharing and social media: the determination of a methodological approach to explore the intangible. Information Research, , (), .

Buunk, I. (2016). Easier, faster, better? How social media facilitate tacit knowledge sharing practices between employees within governmental bodies. Edinburgh Napier University.

Liu, Q., Cai, W., Shen, J., Fu, Z., Liu, X., Linge, N. (2016). A Speculative Approach to Spatial-Temporal Efficiency With Multi-Objective Optimisation in a Heterogeneous Cloud Environment. Security and Communication Networks, 9, (17), .

Liu, Q., Jin, D., Liu, X., Linge, N. (2016). A Survey of Speculative Execution Strategy in MapReduce. In: (Ed.) Proceedings of the 2nd International Conference on Cloud Computing and Security, , () ( ed.). (pp. ). Nanjing, China: . .

Rasmussen, L., Hall, H. (2016). The adoption process in Management Innovation: a Knowledge Management case study. Journal of Information Science, 42, (3), 356-368.

Cruickshank, P., Ryan, B. (2015). The Communities of Practice model for understanding digital engagement by hyperlocal elected representatives. In: Tambouris, E., Janssen, M., Wimmer, M. (Eds.) Electronic Government and Electronic Participation, 22, () ( ed.). (pp. 11-18). : . IOS Press.

Rasmussen, L., Hall, H. (2015, June). A KM implementation as management innovation: the impact of an agent of change. Paper presented at Information: interactions and impact (i3) 2015, Robert Gordon University, Aberdeen, Scotland.

Greenwell, R., Liu, X., Chalmers, K. (2014). An Upper Ontology for Benefits Management of Cloud Computing. International Journal of Advanced Computer Science and Applications(IJACSA), 5, (12), .

Rudman, H. (2014, March). Co-opetition: facilitating peer learning for knowledge exchange via The AmbITion Approach. Paper presented at Beyond The Campus: Higher Education and the Creative Economy, CREATe Centre, University of Glasgow.

Auernhammer, J., Hall, H. (2013, ). New knowledge creation within manufacturing: a pattern analysis of behaviours and interactions that underpin knowledge creation and innovation in a large German automotive manufacturer. Paper presented at Information: interactions and impact (i3) 2013, Aberdeen.

Auernhammer, J., Hall, H. (2013). Organisational culture in knowledge creation, creativity and innovation: towards the Freiraum model. Journal of Information Science, 40, (2), 154-166.

Berg, T. (2013). Understanding Iconography: A Method to allow Rich Picture Interpretation to Improve (PhD). Heriot-Watt University (Bell, S., Pooley, R.).

Cruickshank, P. (2011). SCRAN: The Network. Journal of Urban Technology , 18, (2), 83-97.

Hall, H. (2011). Relationship and role transformations in social media environments. The Electronic Library, 29, (4), 421-428.

Lumsden, J., Hall, H., Cruickshank, P. (2011). Ontology definition and construction, and epistemological adequacy for systems interoperability: a practitioner analysis. Journal of Information Science, 37, (3), 248-255.

Hall, H., Widen-Wulff, G., Peterson, L. (2010). Not what you know, nor who you know, but who you know already: examining online information sharing behaviours through the lens of social exchange theory. Libri, 60, (2), 117-128.

Hall, H. (2009, May). Opportunity and risks offered by social computing tools as perceived by information and knowledge managers. Paper presented at SLA Eastern Canada Members' Day, McGill University, Montreal, Canada.

Hall, H., Widen-Wulff, G., Peterson, L., Davison, B. (2009, June). Shared relationships, spaces and online information behaviours: a social exchange and capital perspective. Paper presented at Information: Interactions and Impact (i3), Aberdeen.

Hall, H. (2009, June). When social means business: the potential of social computing tools to support collaborative work as part of the organisational information infrastructure. Paper presented at Innovation in e-information, Manchester, UK..

Kennedy, J., Cannon, A. (2009). Form. In: Liu, L., Özsu, M. Tamer (Eds.) Encyclopedia of Database Systems, , () ( ed.). (pp. ). : . Springer-Verlag.

Buckner, K., Cruickshank, P. (2008). Social network analysis as a tool to evaluate the effectiveness of EC funded networks of excellence: the case of DEMO-net. In: (Ed.) Proceedings of the 41st Hawaii International Conference on System Sciences, HICSS-41, () ( ed.). (pp. 10 pages). : . IEEE Computer Society Press.

Davenport, E., Rasmussen, L. (2008). Knowledge Networking in a Public Service Agency: Contextual Challenges and Infrastructure Issues. In: Srikantaiah, T. Kanti, Koenig, Michael E. D. (Eds.) Knowledge Management in Practice: Connections and Context, , () ( ed.). (pp. 445-462). USA: . Information Today, Inc.

Hall, H. (2008, September). Culture as culprit: using actor-network theory to unpick power issues of knowledge exchange in corporate environments. Paper presented at Developing and sustaining a knowledge sharing culture, University of Warwick Business School.

Hall, H. (2008). Realising the potential of technology tools: expecting the unexpected. In: Turner, C. (Ed.) Proceedings of Online Information 2008, , () ( ed.). (pp. 23-25). London: . Imark.

Hall, H., Widen-Wulff, G. (2008). Social exchange, social capital and information sharing in online environments: lessons from three case studies. Studia Humaniora Ouluensia, 8, (), 73-86.

Hall, H., Goody, M. (2007). KM culture and compromise - interventions to promote knowledge sharing supported by technology in corporate environments. Journal of Information Science, 33, (2), 181-188.

Hall, H., Graham, D. (2004). Creation and recreation: motivating collaboration to generate knowledge capital in online communities. International Journal of Information Management, 24, (), 235-246.

Hall, H. (2004). The intranet as actor: the role of the intranet in knowledge sharing. In: (Ed.) Proceedings of the international workshop on understanding sociotechnical action, 3-4 June 2004, Edinburgh, , () ( ed.). (pp. 109-111). Edinburgh: . Napier University.

Priss, U., Old, L.J. (2004). Modelling Lexical Databases with Formal Concept Analysis. Journal of Universal Computer Science, 10, (8), 967-984.

Davenport, E., Graham, M., Kennedy, J., Taylor, K. (2003). Managing Social Capital as Knowledge Management - Some Specification and Representation Issues. In: (Ed.) Proc. ASIS&T, 40, () ( ed.). (pp. 101-108). Long Beach, California, USA: . American Society for Information Science.

Hall, H. (2003). Borrowed theory: applying exchange theories in information science research. Library and Information Science Research, 25, (), 287-306.

Priss, U. (2003). Formalizing Botanical Taxonomies. In: Moor, A. de, Lex, W., Ganter, B. (Eds.) International Conference on Conceptual Structures, , () ( ed.). (pp. 309-322). : . Springer-Verlag.

Priss, U. (2003). Linguistic Applications of Formal Concept Analysis. In: (Ed.) International Conference on Formal Concept Analysis, , () ( ed.). (pp. ). : . Springer-Verlag.

Hall, H. (2002). Exploring knowledge sharing in distributed organisations: report on research in progress. In: (Ed.) KMSS 2002: the new scope of knowledge management in theory and in practice, , () ( ed.). (pp. ). : . .

Cronin, B., Davenport, E. (2001). Knowledge management in higher education. In: Bernbom, G. (Ed.) Educause leadership Strategies Volume 3, , () ( ed.). (pp. 25–42). San Francisco: . Jossey-Bass.

Davenport, E., Hall, H. (2001). New knowledge and micro-level online organization: 'communities of practice' as a development framework. In: Sprague, R. (Ed.) Proceedings of the 34th Annual Hawaii International Conference on System Sciences, , () ( ed.). (pp. ). Los Alamitos: . IEEE Computer Society Press.

Hall, H. (2001). Devising intranet incentives: rewards and conditions for knowledge exchange. (Invited conference paper.). In: (Ed.) 25th International Online Information Meeting, , () ( ed.). (pp. ). : . .

Hall, H. (2001). Input-friendliness: motivating knowledge sharing across intranets (available online from Journal of Information Science, 27, (3), 139-146.

Hall, H. (2001). Knowledge management perspectives (Invited paper presented on Tuesday 6th November 2001 in Stirling to the Chartered Institute of Management Accountants). .

Hall, H. (2001). Social exchange for knowledge exchange. In: (Ed.) Managing knowledge: conversations and critiques, University of Leicester Management Centre, 10-11 April 2001, , () ( ed.). (pp. ). : . .

Cronin, B., Davenport, E. (2000). Knowledge management in higher education. In: Bernbaum, G. (Ed.) Knowledge management and the Information Revolution, EDUCAUSE Leadership Strategies Series. Vol. 3, () ( ed.). (pp. ). San Franciso, CA: . Josey-Bass Inc.

Davenport, E. (2000). Knowledge management issues for online organisations: 'communities of practice' as an exploratory framework. Journal of Documentation, , (), .

Davenport, E., Cronin, B. (2000). Knowledge management: semantic drift or conceptual shift?. Journal of Education for Library and Information Science, 41, (4), .

Hall, H. (2000). Common knowledge: an exploration of social learning in distributed organisations (poster presentation). In: (Ed.) ISIC 2000 - Information seeking in context: the third international conference on information needs, seeking and use in different contexts, , () ( ed.). (pp. ). : . .