21/01/1999 - 21/06/2001

Net_Quality is a DG XXIII funded project which seeks to prepare small and medium enterprises in the tourist sector for e-commerce. SMEs are the largest employer in the European economy, and within this group, micro-enterprises dominate. The pattern is repeated in the tourist sector. Historically, SMEs have been synonymous with local transactions: their position is thus vulnerable in a world economy where the highest turnover is generated by global enterprises. At a time when consolidation within global enterprises is characteristic of all industrial sectors, the position of the small enterprise may be problematic. One approach to sustaining employment and diversity in this sector is to establish Virtual Enterprises which use the technologies and techniques of e-commerce to link SMEs into flexible and adaptive aggregate organizations that can compete with larger enterprises. Net_Quality will identify best practices for internet training in the sector, and will establish a number of ateliers to promote these.
Net_Quality is a EU Framework Programmes project funded by European Commission. Carried out in collaboration with and others. For further information please refer to
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Project Team

Elisabeth Davenport
Emeritus Professor
+44 131 455 2723

Associated Publications