HANDS: Helping Answers Decision Service
01/11/2005 - 31/07/2007
aims at validating in the European market the results obtained from the IST EDEN project which Napier was previously a partner in. Two natural language based tools developed by Italian partners under EDEN are being further developed and deployed in other public authorities and Utility companies. The role of the ITC is to model the business processes of the end-users and develop the evaluation framework. Project in collaboration with the public authorities in Bologna, Saarbruecken and Edinburgh, AGAC-a drinking water supply company in Italy, and with technology developers Regulus and Getronics Italy
HANDS continues the work of the IST EDEN
project. Natural language tools developed by Italian partners in the EDEN project were further developed and deployed in other public authorities and Utility companies. The tools aimed to route emails from the public to the right part of the local authority.
Edinburgh Napier (ITC
) were the academic research partner, with responsibility for evaluation of
the application. Our work ranged from developing tools and server
scripts for measuring the performance of the search engine through to
managing workshops with key stakeholders to identify how HANDS could
meet their needs and expectations.HANDS was elected as the eTEN Project of the year 2007 in an online public voting open at ePractice.eu.
HANDS: Helping Answers Decision Service is a EU Framework Programmes project funded by European Commission.
Carried out in collaboration with AGAC Servizi Energetici e Ambientali, City of Saarbruecken, Municipality of Bologna, Eurocities/Telecities, Eunics, Regulus and others.
For further information please refer to http://itc.napier.ac.uk/ITC/ProjectInfo.asp?ID=19.
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+44 131 455 2309
Professor Ann Macintosh
(not currently an institute member)