HANDS: Helping Answers Decision Service

01/11/2005 - 31/07/2007

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HANDS continues the work of the IST EDEN project. Natural language tools developed by Italian partners in the EDEN project were further developed and deployed in other public authorities and Utility companies. The tools aimed to route emails from the public to the right part of the local authority.

Edinburgh Napier (ITC) were the academic research partner, with responsibility for evaluation of the application. Our work ranged from developing tools and server scripts for measuring the performance of the search engine through to managing workshops with key stakeholders to identify how HANDS could meet their needs and expectations.

HANDS was elected as the eTEN Project of the year 2007 in an online public voting open at ePractice.eu.
HANDS: Helping Answers Decision Service is a EU Framework Programmes project funded by European Commission. Carried out in collaboration with AGAC Servizi Energetici e Ambientali, City of Saarbruecken, Municipality of Bologna, Eurocities/Telecities, Eunics, Regulus and others. For further information please refer to http://itc.napier.ac.uk/ITC/ProjectInfo.asp?ID=19.
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Project Team

Peter Cruickshank
+44 131 455 2309
Professor Ann Macintosh
(not currently an institute member)

Associated Publications

Cruickshank, P., Macintosh, A. (2006). An Intelligent Front-end for Government Websites. In: Cunningham, P., Cunningham, M. (Eds.) Exploiting the Knowledge Economy: Issues, Applications and Case Studies, , () ( ed.). (pp. 427-434). : . IOS press.