Vets Now are a company transforming their industry with visionary leadership driving rapid business growth. Systems and processes in the company have struggled to keep up, and have become stretched to the point where they were starting to inhibit that growth. Their ICT systems in particular were unreliable and inefficient, created duplication of effort throughout the company, inaccurate and time-consuming to report from, and had a high overall high cost of ownership while delivering very little benefit. At the time of engagement a number of distinct ICT projects had been underway for some time in different areas of the business.
Jamie Brogan, an impartial ICT strategy specialist from Edinburgh Napier University, was introduced to Vets Now to help change both the role and perception of ICT so that it had a leading role as an enabler of growth and a driver of business improvement across the company, with technology strategy clearly aligned to fit their future business plans. This support was provided in two key phases:
1. Supporting the Senior Management Team in aligning ICT to their business strategy, and to create an ICT vision for the company with the resources to deliver it.
2. Mentoring the Head of ICT through development of a technology strategy for whole business, giving them the confidence and support to drive management change and lead process improvement across operational areas.
The key outputs the team have delivered with our support to date have been: