Social computing at work: opportunities and risks

Challenge

Adopting social computing tools for collaboration in the workplace.
The business environment is in a period of evolution with regards to information infrastructures and, as a consequence, levels of adoption of social computing tools vary from organisation to organisation.

Solution

Information and knowledge management professionals have informed and useful perspectives on this.
Edinburgh Napier University worked with information company TFPL to establish the risks and opportunities in adopting of social computing tools for collaborative work within organisations. This 2008 pilot study identified ways in which to maximise successful implementation and use of tools like wikis, blogs and, later, social networks.

Benefits

Study informs TFPL and guides their clients in this tricky current issue.
The study specifically identified actions that organisations should consider when adopting social computing tools –such as training needs and involving the right people in creating rules or guidelines. The investigation of risks provides a foundation for the content of both training and governance. However, the study also captured knowledge professionals’ enthusiasm about these tools, as ways to enable successful collaborations in a wide variety of organisational settings.

Quotation A highly successful collaboration with Napier which opened our eyes to the key issues that were emerging around Web 2.0 in 2008. This project gave us a great insight into the issues as perceived by our clients and we have been able to take that learning into a range of subsequent consulting assignments. - Darron Chapman, Managing Director, TFPL

Related Project: Risk and opportunity in collaborative work

Project Team

Hazel Hall
Director of CSI
h.hall@napier.ac.uk
+44 131 455 2760